Customer Support Archives

Using RAG in AI Chatbots: Best Practices to Follow

Learn how to build smarter chatbots with Retrieval-Augmented Generation (RAG). Discover best practices, overcome challen…

Emotional Footprint in Enterprise Search Vendor Selection

Explore how emotional impact metrics help enterprises select the right search vendor with confidence.

LLM-Powered Contact Centers: Riding the Wave of a CX Revolution

Explore the transformative potential of LLMs and experience the power of a unified, intelligent agent desktop.

SearchUnify’s SCORE Framework: A New Era of Hybrid Search Relevance

Discover how SearchUnify's SCORE Framework redefines search relevance. Combining keyword precision with semantic underst…

Evolution of Customer Support: From Chatbots to Virtual Assistants

Explore how GenAI-powered virtual assistants deliver smarter, personalized support beyond basic chatbots.

Unlock Business Scale with Matryoshka Embeddings

Unlock faster, more accurate searches with Matryoshka embeddings. Read more to discover how they enhance search speed, s…

5 Design Principles for Self‑Service Portal Success

Discover best practices for UX, navigation, content, personalization, and analytics to boost portal adoption.

Why Your Customer Portal Fails to Deliver Self‑Service Success

Uncover the key UI, content, and search pitfalls that hurt self‑service adoption—and how to fix them.

From Raw Text to Insights: Text Mining in Support

Struggling to gauge customer needs? Learn how text mining extracts valuable insights from data to improve CSAT and fuel …

Generative AI in Customer Service: A Game Changer for the Industry

The advent of Generative AI into customer service heralds an exhilarating advancement, bringing forth unparalleled advan…

Enhancing Conversations with Intent Detection in AI

In a world where businesses strive to offer the best customer experience, intent detection plays a vital role in ensurin…

Context Is Key: How BERT Improved Enterprise Search

BERT transforms traditional keyword-based searches to deliver contextual results, enhancing customer satisfaction and or…

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

Customer Support