Customer Support

Future-Proofing Customer Experiences with GenAI: A Glimpse into 2024 and Beyond

Customer Experience, Customer Support, Generative AI, Knowledge Management, Chatbots

Discover key generative AI trends that can take your customer experience to the next level, and provide you an edge in today’s competitive world.

November 10, 2023

Discover key generative AI trends that can take your customer experience to the next level, and provide you an edge in today’s competitive world.

The Bottom Line of Escalations: Costly Consequences & Proactive Solutions

Customer Support, Escalation Management, Escalation Predictor, intelligent case routing, Customer Experience

Discover the art of effective escalation management for superior customer support and business excellence. Read now!

October 30, 2023

Discover the art of effective escalation management for superior customer support and business excellence. Read now!

Chatbots Unleashed: Transforming Businesses with Conversational & Contextual AI

Intelligent Chatbot, Customer Support, AI, NLP, Customer Experience

Conversational chatbots help you tackle multiple issues with just one solution. Read this blog to know how they can help your business grow!

October 26, 2023

Conversational chatbots help you tackle multiple issues with just one solution. Read this blog to know how they can help your business grow!

A Culture of Starvation: Lessons Learned from TSIA World Envision 2023

Customer Success, Customer Support, Knowledge Management

Through vivid examples and real-world case studies shared at the event, the blog highlights how dismantling silos can enhance customer experiences. Read More.

October 25, 2023

Through vivid examples and real-world case studies shared at the event, the blog highlights how dismantling silos can enhance customer experiences. Read More.

6 Chatbot Trends to Watch Out for in 2024 & Beyond

Generative AI, Intelligent Chatbot, Customer Support, LLMs, Artificial Intelligence

Chatbots have come a long way, from handling basic queries to having intelligent conversations. What’s more on the horizon? Keep reading to know more!

October 17, 2023

Chatbots have come a long way, from handling basic queries to having intelligent conversations. What’s more on the horizon? Keep reading to know more!

New vs. Known Case Analysis: Unlocking Proactive Support Excellence

Proactive Support, New vs. Known, Customer Support, Case Classification, Knowbler

Unveil the secrets of proactive support with our latest blog on New vs. Known Case Analysis and elevate your customer support game today with the help of Knowbler!

October 10, 2023

Unveil the secrets of proactive support with our latest blog on New vs. Known Case Analysis and elevate your customer support game today with the help of Knowbler!

The Costly Conundrum of Reactive Customer Support

Knowledge Management, Customer Support, Proactive Support, Knowbler, Customer Experience

Transitioning to proactive support is no small feat. But, with the New vs. known Case analysis, the shift becomes smoother. Read to know more.

October 5, 2023

Transitioning to proactive support is no small feat. But, with the New vs. known Case analysis, the shift becomes smoother. Read to know more.

SearchUnifyFRAG<sup>TM</sup>: Optimizing Large Language Models (LLMs) for Context-aware and Personalized Support Experiences

SearchUnifyFRAG, Large Language Models, Customer Support

SearchUnifyFRAG<sup>TM</sup> (Fragmented Retrieval Augmented Generation) enhances LLMs for more accurate, context-aware, and personalized support experiences. Read more!

September 18, 2023

SearchUnifyFRAG<sup>TM</sup> (Fragmented Retrieval Augmented Generation) enhances LLMs for more accurate, context-aware, and personalized support experiences. Read more!

All You Need to Know About Leveraging Generative AI for Customer Support

Generative AI, Large Language Model, NLP, Customer Support

Are you considering whether generative AI is the right solution for your customer support requirements? These FAQs can provide the answers you’re looking for!

September 8, 2023

Are you considering whether generative AI is the right solution for your customer support requirements? These FAQs can provide the answers you’re looking for!

Transform Support and Knowledge Management with Federated Search

Enterprise Search, Knowledge Management, Customer Support, Federated Search

Discover how Federated Search transforms support and knowledge management, enhances productivity, and unlocks untapped potential. Read our blog post now!

August 17, 2023

Discover how Federated Search transforms support and knowledge management, enhances productivity, and unlocks untapped potential. Read our blog post now!

7 Top Reasons Why You Need Federated Search

Enterprise Search, Self‑Service, Customer Support, Semantic Search, Data Security

In a world ruled by data, organizations can’t afford lower productivity due to silos. Fret not, federated search offers the perfect solution! Here’s how.

August 11, 2023

In a world ruled by data, organizations can’t afford lower productivity due to silos. Fret not, federated search offers the perfect solution! Here’s how.

How Enterprise Search Boosts Self-Service

Enterprise Search, Self‑Service, Customer Support, Semantic Search, Data Security

Enhance self-service capabilities and unlock limitless possibilities for your business. Jump right in and read more now!

August 11, 2023

Enhance self-service capabilities and unlock limitless possibilities for your business. Jump right in and read more now!

Customer Support

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