Customer Support Archives

Modernize Your Support Strategy with AI

Learn how cognitive tech upgrades your support delivery and long-term CX

5 Pillars of Customer Service for Business Resilience

Discover key strategies to build a modern, future-ready support experience

Why Escalation Prediction Is a Support Game-Changer

Learn how predicting escalations early improves CX and agent efficiency

8 Essential CX Metrics to Measure Customer Self-Service Success

Businesses often struggle to evaluate their self-service channels. But how do you fix that? With the help of these cruci…

How to Measure & Improve Case Deflection in Support

Find out the right metrics and tools to drive effective case deflection

Redefining Escalation Management with AI & Cognitive Tech

Learn how smarter technology predicts escalations and improves support outcomes.

Why you need Real-Time Search Analytics to Support Strategy

Discover how live search insights pinpoint support blind spots and accelerate CX fixes

How to Improve AHT Without Hurting CSAT

Learn strategies to resolve queries faster without sacrificing support quality

How to Leverage Semantic Search to Enhance Customer Support

Discover how intent-driven search delivers faster, more relevant resolution

5 Pragmatic Ways to Drive KCS Implementation Success

Learn practical strategies to implement and sustain your KCS program

Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Customer Support