Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search
The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid®5+ Years as a Consistent Leader.
SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment
Developing an Effective Escalation Prediction Model
Understand how AI models can predict escalations and improve CX outcomes
Technology Trends Shaping Customer Support in 2022
See which tools and innovations are driving the evolution of support this year
9 Challenges Facing Modern Support Organizations
Explore the hurdles that hinder support teams and how to overcome them
How Cognitive Tech Empowers Globally Distributed Teams
Discover how AI boosts productivity and collaboration across time zones
Customer Success: Beyond Traditional Customer Support
Learn how CS drives long-term loyalty and proactive engagement
Automation & Cognitive Tech in Support: Myth vs. Reality
Bust common misconceptions around AI automation in customer service
Scale Customer Success with Cognitive Technology
Unlock proactive support and operational agility with smart technologies
Knowledge-First Model: The Key to Proactive Support
Explore how a knowledge-first approach transforms customer experiences
Delivering Harmonized Customer Experience
Create unified, seamless support journeys across all touchpoints
5 Ways to Recalibrate Ticket Escalation Strategy
Learn quick fixes to reduce escalations and enhance team efficiency
How Regex Patterns Boost Relevancy and Content Findability
Discover how pattern matching improves precision in enterprise search
Stepwise Guide to Implementing Contact Center Benchmarking
Use benchmarking to improve agent productivity and Customer Experience metrics
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