Customer Support Archives

Top 5 Customer Support Trends Making Waves in 2023

See how automation, self-service, and data are redefining customer support success

Intelligent Case Routing: Your AI-powered Wingman For Support Teams

Intelligent case routing leverages AI and ML to route incoming tickets to the most appropriate support agent. Refer to t…

Ace Case Prioritization Like a Pro with AI

Prioritizing the tickets is an absolute necessity but it has to be administered intelligently. Discover why and how in t…

4 Chatbot Trends That’ll Transform Your Business in 2023 & Beyond

See what’s next in chatbot evolution: LLMs, automation, emotion detection & more

Top 5 AI Trends Redefining Customer Support in 2023 & Beyond

From LLMs to hyper-personalization, explore AI trends revolutionizing support

AI Case Classification: What it is and How It Works

Learn how AI-powered case classification speeds up resolution and triage

Take Your Content Health Evaluation Several Notches Higher with Machine Learning

Content Standard Checklist can help you decipher the broader picture of your article. Discover more about it and the bes…

Knowledge-First Model: How Automation Anywhere Improved Findability by 60%

See how a knowledge-first approach boosted content discovery & self-service success

How Cognitive Technology Uplifts the Customer Effort Score

See how AI-powered tools reduce friction and elevate customer satisfaction

3 Reasons Why Attending TSIA World Envision Is Worth Your While

From insights to innovation, why this event is a game-changer for support leaders

Premium Support: The Reckoning Force Behind Stellar CX

Explore how advanced support tiers enhance customer loyalty, trust, and outcomes

Why Swarming Makes Sense for Your Support Organization

Explore how swarming boosts resolution speed and collaboration across teams

Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Customer Support