Customer Support Archives

How Generative AI Is Transforming Customer Support & Enhancing User Experience

Learn how GenAI improves resolution speed, personalization, and self-service

Support Resources Don’t Fall from the Sky

Understand the hidden costs of unmanaged support content and how to fix them fast

5 Ways to Boost Collaboration & Productivity for Customer Support Teams

Explore proven strategies to foster teamwork, reduce silos, and improve support ops

How Transformers Revolutionize Customer Support in the Digital Age with SearchUnify

Transformers are a type of deep learning architecture that empowers businesses to drive relevant and personalized custom…

The ROI of Knowledge-Centered Service: Short, Medium & Long Term

Measure the value of KCS programs over time with actionable KPIs and cost benefits

How Large Language Models Elevate Named Entity Recognition for Customer Support Success

Large Language Models (LLMs) play a dynamic role in enhancing the precision and speed of Named Entity Recognition (NER) …

Driving Self-Service with Search Insights & Augmented Intelligence

See how analytics and AI-powered insights empower proactive self-service delivery

Escalations Are Costly: 5 Strategies to Tame Them

Prevent escalations with data-backed strategies and proactive support frameworks

How Omnichannel Customer Service Elevates Business Outcomes

Explore how seamless multichannel support drives loyalty, retention, and revenue

How Case Clustering Can Improve Customer Support Team’s Efficiency

Unleash the potential of case clustering in customer support. Read this blog to discover how it revolutionizes support o…

Introducing SUVA: An LLM-Powered Chatbot for Proactive Support

Meet SUVA, an AI-powered virtual assistant that delivers accurate, real-time support experiences

Introducing Knowbler: World’s First Knowledge-Centered Support Software

See how Knowbler empowers agents and customers with real-time, actionable knowledge

Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Customer Support