Customer Support

6 Fascinating Ways to Align Support & Product Teams for an Optimized Product Roadmap

Customer Support, Product Improvement, Feature Adoption, Support Analytics

The best way to identify your customers’ wants is to integrate support insights with product teams. This blog post covers six ways in which you can do that.

May 25, 2021

The best way to identify your customers’ wants is to integrate support insights with product teams. This blog post covers six ways in which you can do that.

5 Sure-Fire Ways to Ratchet up Proactive Customer Support With Intelligent Chatbots

Customer Support, Intelligent Chatbots, Support CSAT

Mastering the proactive approach is a top priority of many support leaders. Chatbots can help you proliferate proactiveness with a more personalized experience. Let’s find out how.

May 12, 2021

Mastering the proactive approach is a top priority of many support leaders. Chatbots can help you proliferate proactiveness with a more personalized experience. Let’s find out how.

How Synergy Between TTR and Cognitive Technology Amplifies CX

Customer Support, Resolution Time, Support CSAT

Measuring TTR is an effective way to quantify agent productivity. This blog lists 4 nifty ways to leverage cognitive technology to reduce TTR & increase CSAT.

May 7, 2021

Measuring TTR is an effective way to quantify agent productivity. This blog lists 4 nifty ways to leverage cognitive technology to reduce TTR & increase CSAT.

4 Handy Ways to Capture & Codify Tacit Knowledge in Your Organization

Customer Support, KCS, Agent Productivity

Support agents possess a ton of tacit knowledge but it is only fruitful if organizations tap into it. Learn how to capture tacit knowledge for KCS success.

May 4, 2021

Support agents possess a ton of tacit knowledge but it is only fruitful if organizations tap into it. Learn how to capture tacit knowledge for KCS success.

5 Pro Tips to Deliver Exceptional B2B Customer Service

Customer Support, Agent Productivity, Customer Experience

Nurturing good customer relationships in B2B is critical. One wrong move can lure them away. Check out 5 best practices to deliver stellar customer service.

April 29, 2021

Nurturing good customer relationships in B2B is critical. One wrong move can lure them away. Check out 5 best practices to deliver stellar customer service.

4 Shackles that Hold Back a Successful Proactive Support Model

Customer Support, Proactive Support, Agent Productivity

Proactive support is something that’s much talked about but less achieved feat by organizations. This blog post lists the top five hurdles and how you can overcome them.

April 22, 2021

Proactive support is something that’s much talked about but less achieved feat by organizations. This blog post lists the top five hurdles and how you can overcome them.

How Cognitive Tech Dethrones Traditional Ticket Routing & Delivers Better CX

Customer Support, Case Prioritization, Agent Productivity

Case assignment has evolved. If you’re still using the old approach, you’re lagging behind. This blog post explains how you can effectively triage tickets with cognitive tech.

April 21, 2021

Case assignment has evolved. If you’re still using the old approach, you’re lagging behind. This blog post explains how you can effectively triage tickets with cognitive tech.

3 Ways Cognitive Technology Helps Customer Support Teams Meet SLAs at Full Tilt

Customer Support, Customer Experience, Support ROI

SLAs are the backbone of customer support relations between companies. Here are 3 ways CS teams can imbue cognitive technology & achieve SLA targets.

April 14, 2021

SLAs are the backbone of customer support relations between companies. Here are 3 ways CS teams can imbue cognitive technology & achieve SLA targets.

4 Ways Customer Support Takes Upselling & Cross-Selling Up to Eleven

Customer Support, Customer Experience, ROI

Customer support is not a cost center anymore. In fact, support agents now play a key role to generate revenue by upselling & cross-selling. Find out how!

April 8, 2021

Customer support is not a cost center anymore. In fact, support agents now play a key role to generate revenue by upselling & cross-selling. Find out how!

NLQA- The Brain Behind Blistering-Fast Chatbot Responses

Chatbots, NLQA, Customer Support

Wondering how smart algorithms communicate? This blog post explains how Chatbots leverage the power of NLQA to give accurate & fast responses in human language

March 31, 2021

Wondering how smart algorithms communicate? This blog post explains how Chatbots leverage the power of NLQA to give accurate & fast responses in human language

How Technology Silos Are Killing Your AX & Support ROI

Customer Support, Agent Productivity, Customer Experience

Technology has replaced archaic ways of customer service. Yet support orgs struggle to deliver stellar AX & CX. Read on to know why, & how you can overcome these challenges.

March 18, 2021

Technology has replaced archaic ways of customer service. Yet support orgs struggle to deliver stellar AX & CX. Read on to know why, & how you can overcome these challenges.

How a Robust Knowledge Base Remodels Your Support Organization

Customer Support, Knowledge Management, Agent Productivity

An ideal knowledge base article enables customers to help themselves. Read on to know how you can create articles that are useful and engaging.

March 4, 2021

An ideal knowledge base article enables customers to help themselves. Read on to know how you can create articles that are useful and engaging.

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