Customer Success

Communities of the Future – 5 Trends that Will Shape 2022 & Beyond

Customer Success, Customer Community, Community Experience, AI

Have trouble scaling your online communities? We got you covered! Follow these 5 trends to delight customers and engage your members.

December 17, 2021

Have trouble scaling your online communities? We got you covered! Follow these 5 trends to delight customers and engage your members.

5 Customer Success Trends that Should be on Every Organization’s Radar in 2022

Customer Success, Customer Experience

5 customer success trends that must be on every customer success manager’s list in 2022 to turn customers into happy patrons. Read on to know more.

December 13, 2021

5 customer success trends that must be on every customer success manager’s list in 2022 to turn customers into happy patrons. Read on to know more.

Query Ingestion: The Catalyst to Delivering Next-Gen Cognitive Search Engine

Cognitive Technology, Customer Success, Customer Experience

Enterprises are reaping myriad benefits of adopting AI & cognitive platforms for customer support. Unveil how this bonafide duo works together for success? Read on!

November 10, 2021

Enterprises are reaping myriad benefits of adopting AI & cognitive platforms for customer support. Unveil how this bonafide duo works together for success? Read on!

Customer Success: Pushing the Envelope Beyond Customer Support

Customer Success, Customer Support, Cognitive Technology

Enterprises are jumping on the customer success bandwagon to maximize CX. Little do they realize that without the right tech, their goals will remain far from reach. This quick post can help fix that:

October 20, 2021

How Customer Expansion Strategy Catapults Business Growth

Customer Expansion, Customer Success, User Experience

An effective customer expansion strategy understands customers & their expectations. Then, accordingly provides relevant offers to upsell & cross-sell. This blog explains how.

September 28, 2021

An effective customer expansion strategy understands customers & their expectations. Then, accordingly provides relevant offers to upsell & cross-sell. This blog explains how.

How Customer Success is Revolutionizing KCS for Good

Customer Success, Knowledge‑Centered Service

Customer success teams are the unfiltered voice of the customers. Then, why KCS still reports into the support function only? Check out how to leverage the CS function to deliver on KCS.

May 20, 2021

Customer success teams are the unfiltered voice of the customers. Then, why KCS still reports into the support function only? Check out how to leverage the CS function to deliver on KCS.

5 Customer Success KPIs to Measure the Impact of Your Customer Relations

CSAT, Analytics, Customer Success

Customer Success programs can be directly tied to a company’s bottom line. This blog post explains why it matters and how you can measure it the right way.

March 9, 2021

Customer Success programs can be directly tied to a company’s bottom line. This blog post explains why it matters and how you can measure it the right way.

Exploring the Correlation & Differences Between Customer Support & Customer Success

Customer Support, Customer Success, Customer Experience

Read on to understand the correlation and differences between customer support and customer. Also, learn how cognitive technology & AI help CSM and service delivery managers to formulate foolproof support success strategy.

Customer Success

December 17, 2021

December 13, 2021

November 10, 2021

October 20, 2021

September 28, 2021

May 20, 2021

March 9, 2021

December 8, 2020

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