Customer Service Archives

5 Design Principles for Self‑Service Portal Success

Discover best practices for UX, navigation, content, personalization, and analytics to boost portal adoption.

Generative AI in Customer Service: A Game Changer for the Industry

The advent of Generative AI into customer service heralds an exhilarating advancement, bringing forth unparalleled advan…

How LLMs Are Revolutionizing the Value of Conversational Technology

Explore how LLMs power context-rich conversations that drive better customer outcomes

Support Resources Don’t Fall from the Sky

Understand the hidden costs of unmanaged support content and how to fix them fast

ChatGPT for Customer Service: Optimizing with Cognitive Tech

Enhance ChatGPT with enterprise context to improve accuracy and reduce escalations

Things You Can and Cannot Do with ChatGPT

Uncover ChatGPT’s strengths and limitations for enterprise-level support use cases

7 Ways Support ReFocus 2022 Will Enrich Your Support Ecosystem

Explore key takeaways and insights that elevate support strategy and operations

NLP: The Proverbial Cherry on Top of Your Customer Service Cake

See how NLP enhances search, self-service & personalization in support workflows

4 Reasons to Zero In on Support Success with Support ReFocus 2022

Discover how the event helps redefine support goals, strategy, and innovation

Customer Experience in the Metaverse: Today and Tomorrow

Explore how CX is evolving across virtual environments, AR, and 3D interactions

Why Swarming Makes Sense for Your Support Organization

Explore how swarming boosts resolution speed and collaboration across teams

Colubridae ’22: Doubling Down on Relevant Digital Experiences

See what’s new in SearchUnify’s release to enrich personalization and findability

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

Customer Service