Customer Service Archives

Top Customer Service KPIs for Unmatched Success

Dive into essential KPIs like FCR, resolution time, CES, retention—to elevate support performance.

LLM-Powered Contact Centers: Riding the Wave of a CX Revolution

Explore the transformative potential of LLMs and experience the power of a unified, intelligent agent desktop.

Chatbots Journey: From Robotic to Personalized CX

Discover how context-aware chatbots evolve to deliver personalized, efficient customer interactions.

5 Design Principles for Self‑Service Portal Success

Discover best practices for UX, navigation, content, personalization, and analytics to boost portal adoption.

Generative AI in Customer Service: A Game Changer for the Industry

The advent of Generative AI into customer service heralds an exhilarating advancement, bringing forth unparalleled advan…

How LLMs Are Revolutionizing the Value of Conversational Technology

Explore how LLMs power context-rich conversations that drive better customer outcomes

Support Resources Don’t Fall from the Sky

Understand the hidden costs of unmanaged support content and how to fix them fast

ChatGPT for Customer Service: Optimizing with Cognitive Tech

Enhance ChatGPT with enterprise context to improve accuracy and reduce escalations

Things You Can and Cannot Do with ChatGPT

Uncover ChatGPT’s strengths and limitations for enterprise-level support use cases

7 Ways Support ReFocus 2022 Will Enrich Your Support Ecosystem

Explore key takeaways and insights that elevate support strategy and operations

NLP: The Proverbial Cherry on Top of Your Customer Service Cake

See how NLP enhances search, self-service & personalization in support workflows

4 Reasons to Zero In on Support Success with Support ReFocus 2022

Discover how the event helps redefine support goals, strategy, and innovation

Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Customer Service