Customer Experience

Customer Experience, Premium Support, Customer Support, CX

Premium support is the gold standard to transform your support services and take them a notch higher. Why and how? Let this blog guide your path!

September 16, 2022

Premium support is the gold standard to transform your support services and take them a notch higher. Why and how? Let this blog guide your path!

Customer Experience in the Metaverse: Today and Tomorrow

Metaverse, Customer Experience, CX, Customer Service

'Metaverse' has become the talk of the town in all walks of life and industry but what the future of the internet is and how are we familiar with it in the context of Metaverse customer service? Read the blog.

August 26, 2022

How Unified Content Discovery Helps Your Enterprise Nail Digital Experiences

Cognitive Technology, Customer Experience, Content Findability

Finding the content we need has become a challenge. Unified content discovery can help customers & employees get the required answers. This post explains.

June 27, 2022

Finding the content we need has become a challenge. Unified content discovery can help customers & employees get the required answers. This post explains.

The Role of Cognitive Technology in Improving the Digital Customer Experience

Cognitive Technology, DCX, Customer Experience, Customer Success, Customer Support

Support organizations have invested heavily in multiple digital support channels to create a seamless omnichannel digital customer experience. Read this blog to learn how cognitive technology brings more opportunities to improve the digital support experience for both customers and employees.

May 9, 2022

4 Reasons Why You Should Attend TSIA World: Interact 2022

TSIA, AI, Customer Experience, DCX

Grab your lanyard and learn how you can drive value from TSIA World: Interact Conference in a full circle. Read this blog to know more.

April 27, 2022

Grab your lanyard and learn how you can drive value from TSIA World: Interact Conference in a full circle. Read this blog to know more.

4 Reasons Why Companies Fail to Provide a Seamless Digital Customer Experience

Customer Support, Customer Experience, DCX

Can’t put your finger on why your firm is struggling with DCX? This post reveals four factors that could be at pulling you down.

March 15, 2022

Can’t put your finger on why your firm is struggling with DCX? This post reveals four factors that could be at pulling you down.

5 Ways to Lower Your Contact Center’s Average Speed to Answer

Cognitive Technology, Customer Support, Customer Experience

Lowering Average Speed to Answer (ASA) can be an insurmountable task for many contact centers. But not anymore! With SearchUnify & AI added to your tech stack, supercharge your agent productivity and CX.

February 22, 2022

Evaluating Self-Service Success Beyond the Hubbub of Case Deflection

Self‑Service, Customer Experience, Customer Support

Learn why case deflection is facing flak & why organizations need to give up age-old self-service approach. The post also covers 3 CX metrics you need to track!

February 9, 2022

Learn why case deflection is facing flak & why organizations need to give up age-old self-service approach. The post also covers 3 CX metrics you need to track!

Waltzing Into 2022 with New Outlook Towards Customer Service Metrics

Customer Service, Customer Success, Customer Experience, AI

Customer service has gone from rotary phones to omnichannel. It's time to get your customer service KPIs and metrics up to speed as well. Read this post for more.

January 4, 2022

Customer service has gone from rotary phones to omnichannel. It's time to get your customer service KPIs and metrics up to speed as well. Read this post for more.

5 Customer Success Trends that Should be on Every Organization’s Radar in 2022

Customer Success, Customer Experience

5 customer success trends that must be on every customer success manager’s list in 2022 to turn customers into happy patrons. Read on to know more.

December 13, 2021

5 customer success trends that must be on every customer success manager’s list in 2022 to turn customers into happy patrons. Read on to know more.

The Key to Developing an Efficacious Escalation Prediction Model

Customer Support, Escalation Management, Customer Experience, AI, Mamba '22

An ideal predictive model helps you attain your support goals by preemptively managing ticket escalations. Read on to know how you can design one for yourself.

November 26, 2021

An ideal predictive model helps you attain your support goals by preemptively managing ticket escalations. Read on to know how you can design one for yourself.

Top Technology Trends That Will Shape Customer Support in 2022

Customer Support, Customer Experience, Self‑Service

Striving to deliver exceptional customer support in 2022? We got you covered! This blog post reveals 9 trends that will redefine customer support in 2022 and beyond.

November 24, 2021

Striving to deliver exceptional customer support in 2022? We got you covered! This blog post reveals 9 trends that will redefine customer support in 2022 and beyond.

Customer Experience

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April 27, 2022

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December 13, 2021

November 26, 2021

November 24, 2021

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