Customer Experience Archives

What Does the Llama 3.3 Release Mean for the Customer Support Industry?

Discover how Meta's Llama 3.3 enhances multilingual support, improves efficiency, and reduces costs in customer sup…

How to Convert Your Customer Support Agents into Knowledge Workers?

Discover how AI-driven tools enable agents to capture, curate, and create knowledge for faster, smarter support.

How Knowledge Management Transforms Enterprise Teams

Explore how KM drives impact across support, sales, product, and R&D with smarter content workflows.

Driving Agent Engagement and Participation with Gamification

Discover how leaderboards, badges, challenges, and rewards increase participation and performance.

2025 Customer Support Playbook: Top 7 Trends to Watch

Explore the seven key support trends AI agents, proactive care, self-service, and more for 2025.

Is Your Support Strategy Stuck in the Past? See How Cornerstone OnDemand Achieved a 98% Self-Service Resolution Rate

See how Cornerstone OnDemand hit 98% self-service resolution & boosted CSAT with SearchUnify's AI-powered support platfo…

SearchUnify at KMWorld 2024: Boost KM ROI with Smart Tactics

Discover five proven strategies presented at KMWorld to enhance ROI with intelligent KM tools.

How KCS Connects Technology, People, and Knowledge?

Learn how KCS empowers teams by embedding knowledge creation into workflows using AI tools.

Agentic AI: Reshaping the Enterprise with Large Language Models

Explore Agentic AI's evolution beyond LLMs, driving intelligent automation, data-driven insights, and hyper-persona…

How to Choose the Right Knowledge Management Solution?

Explore key criteria like search, integration, scalability, security, and AI—to identify the right KM platform.

Unlock Digital Self‑Service Success: 5 Key Questions

Explore five strategic questions that optimize search, content, UX, AI, and adoption in self-service.

How to Boost Agent Productivity with Knowledge Audits

Learn how knowledge audits uncover content gaps, streamline workflows, and enhance agent performance.

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

Customer Experience