CSAT Improvement

Fine-Tuning Responses – When to Expand, Summarize, or Rephrase

Learn how to expand, summarize, and rephrase customer support responses to improve CSAT and foster customer loyalty. Actionable insights inside!

January 16, 2025

Learn how to expand, summarize, and rephrase customer support responses to improve CSAT and foster customer loyalty. Actionable insights inside!

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Is Your Support Strategy Stuck in the Past? See How Cornerstone OnDemand Achieved a 98% Self-Service Resolution Rate

Discover how Cornerstone OnDemand revamped its support strategy with AI-powered solutions, achieving a 98% self-service resolution rate and boosting CSAT. Learn how to overcome siloed knowledge, limited insights, and fragmented search for scalable support excellence.

December 2, 2024

Discover how Cornerstone OnDemand revamped its support strategy with AI-powered solutions, achieving a 98% self-service resolution rate and boosting CSAT. Learn how to overcome siloed knowledge, limited insights, and fragmented search for scalable support excellence.

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