Cognitive Technology

Agent Experience & Cognitive Tech: The Crucial Pillars of Successful Customer Experience

Agent Experience, Customer Experience, Cognitive Technology, CX, AX, AI

Leveraging cognitive technology augments agents’ productivity, creating opportunities for exceptional CX. Read on the blog to know more!

November 29, 2022

Leveraging cognitive technology augments agents’ productivity, creating opportunities for exceptional CX. Read on the blog to know more!

Mamba ’23: Ringing in the ML Force to Bring Possibilities Galore

Mamba ’23, AI, ML, Cognitive Technology, Customer Experience, Personalization

Mamba ‘23 is out! This blog is a quick rundown of the vision behind it and how SearchUnify is forging ahead in the realm of personalization.

November 15, 2022

Mamba ‘23 is out! This blog is a quick rundown of the vision behind it and how SearchUnify is forging ahead in the realm of personalization.

How Cognitive Technology Uplifts the Customer Effort Score

Cognitive Technology, Customer Effort Score, Customer Support, Customer Success

Higher customer effort score is a better driver of customer loyalty. Read on to know how cognitive technology improves your CES, and CX in the process.

November 2, 2022

Higher customer effort score is a better driver of customer loyalty. Read on to know how cognitive technology improves your CES, and CX in the process.

3 Reasons Why Attending TSIA World: Envision is Worth Your While

TSIA, Cognitive Technology, Customer Support, Customer Success

Join TSIA World: Envision to network with the industry’s stalwarts and learn top technology trends of 2022. Read out the blog for more information.

October 6, 2022

Join TSIA World: Envision to network with the industry’s stalwarts and learn top technology trends of 2022. Read out the blog for more information.

4 Questions You Must Ask Your Potential AI Vendor

AI, ML, Cognitive Technology, Organizational Success

Choosing an AI vendor to partner with is a cumbersome job. This blog post delineates 4 questions that would simplify the selection criteria.

September 6, 2022

Choosing an AI vendor to partner with is a cumbersome job. This blog post delineates 4 questions that would simplify the selection criteria.

How Unified Content Discovery Helps Your Enterprise Nail Digital Experiences

Cognitive Technology, Customer Experience, Content Findability

Finding the content we need has become a challenge. Unified content discovery can help customers & employees get the required answers. This post explains.

June 27, 2022

Finding the content we need has become a challenge. Unified content discovery can help customers & employees get the required answers. This post explains.

Colubridae ‘22: Doubling Down on Relevant Digital Experiences

Cognitive Technology, Customer Service, Customer Support, Self‑Service

Colubridae ‘22 is out. What was the vision behind it and what are some of the key additions it introduces? Our Product Evangelist, Bharat Sethi, explains.

June 15, 2022

Colubridae ‘22 is out. What was the vision behind it and what are some of the key additions it introduces? Our Product Evangelist, Bharat Sethi, explains.

The Role of Cognitive Technology in Improving the Digital Customer Experience

Cognitive Technology, DCX, Customer Experience, Customer Success, Customer Support

Support organizations have invested heavily in multiple digital support channels to create a seamless omnichannel digital customer experience. Read this blog to learn how cognitive technology brings more opportunities to improve the digital support experience for both customers and employees.

May 9, 2022

Query Classification: What it is & Why it Matters?

Cognitive Technology, Query Classification, Content Findability, Personalized Experience

Learn how query classification works. The post also explains how cognitive engines classify user queries to ameliorate search experience & findability.

April 19, 2022

Learn how query classification works. The post also explains how cognitive engines classify user queries to ameliorate search experience & findability.

Understanding Hierarchical Clustering & Its Use Cases

Hierarchical Clustering, Cognitive Technology, Personalized Experience

In data mining, hierarchical clustering is a way of segregating objects. Agglomerative & Divisive are the two types of clustering. Read on to know more about it.

March 28, 2022

In data mining, hierarchical clustering is a way of segregating objects. Agglomerative & Divisive are the two types of clustering. Read on to know more about it.

5 Ways to Lower Your Contact Center’s Average Speed to Answer

Cognitive Technology, Customer Support, Customer Experience

Lowering Average Speed to Answer (ASA) can be an insurmountable task for many contact centers. But not anymore! With SearchUnify & AI added to your tech stack, supercharge your agent productivity and CX.