Cognitive Technology Archives

Ace Case Prioritization Like a Pro with AI

Prioritizing the tickets is an absolute necessity but it has to be administered intelligently. Discover why and how in t…

Case Classification: What It Is and How It Works

Learn how AI-powered case classification speeds up resolution and triage

Machine Learning: The Underlying Force to Get “Rich” Search Results

Rich snippets help a brand win higher visibility and CTR. Check out this blog post to dig deeper & learn how ML plays a …

Machine Learning Is No Longer An Expert’s Arena: Incoming ML Workbench

Machine Learning has revolutionized all walks of industries. But have you ever wondered how it fuels business outcomes? …

5 Key Considerations for Evaluating Enterprise Search Vendors

Make informed decisions with this checklist for choosing the right search partner

7 Ways Support ReFocus 2022 Will Enrich Your Support Ecosystem

Explore key takeaways and insights that elevate support strategy and operations

4 Reasons to Zero In on Support Success with Support ReFocus 2022

Discover how the event helps redefine support goals, strategy, and innovation

Agent Experience & Cognitive Tech: Pillars of Great CX

Learn how empowering agents with cognitive tools leads to better customer outcomes

Mamba ’23: Ringing in the ML Force to Bring Possibilities Galore

Explore the AI & ML breakthroughs unveiled at Mamba ’23 for smarter enterprises

How Cognitive Technology Uplifts the Customer Effort Score

See how AI-powered tools reduce friction and elevate customer satisfaction

3 Reasons Why Attending TSIA World Envision Is Worth Your While

From insights to innovation, why this event is a game-changer for support leaders

4 Questions You Must Ask Your Potential AI Vendor

Evaluate AI partners with the right questions on scalability, ethics & support fit

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

Cognitive Technology