AI-Powered Support Applications

Mamba ‘21: Delivering on the Promise of Augmented Intelligence with More Insights, Better UX, and Smarter Service

Enterprise Search, AI‑Powered Support Applications

The latest SearchUnify release is out now! Some key highlights include a new app, more insights, a better deflection module & a bunch of UX enhancements. Read on

October 29, 2020

The latest SearchUnify release is out now! Some key highlights include a new app, more insights, a better deflection module & a bunch of UX enhancements. Read on

How AI and Cognitive Technology Are Redefining Customer Escalation Management

Customer Support, AI‑Powered Support Applications, Escalation Management

Escalating issues to seniors is inevitable in customer service. Read on to know how you can leverage AI and cognitive tools to streamline escalation management.

October 8, 2020

Escalating issues to seniors is inevitable in customer service. Read on to know how you can leverage AI and cognitive tools to streamline escalation management.

How to Improve Average Handle Time Without Compromising on CSAT

Customer Support, Average Handle Time, Agent Productivity, AI‑Powered Support Applications

AHT is a measurement of how long an interaction with a customer takes. Read on to know how you can calculate and reduce it without compromising on CSAT score.

September 29, 2020

AHT is a measurement of how long an interaction with a customer takes. Read on to know how you can calculate and reduce it without compromising on CSAT score.