Agentic AI

AI in Customer Support: Is it Here to Take Your Job or Make It Better?

October 8, 2024

Explore how AI tools like SearchUnify's Agent Helper empower customer support agents, enhancing efficiency and delivering exceptional service without replacing jobs.

Design Strategies to Transform Your Support Portal into a Self-solve Engine

October 1, 2024

Discover proven strategies to design a support portal that acts as a self-solve engine, reducing support costs and enhancing customer satisfaction.

Crafting Personalized Support Experiences: Fine-tuning LLMs vs. Contextualization with SearchUnifyFRAG<sup>TM</sup>

Crafting Personalized Support Experiences: Fine-tuning LLMs vs. Contextualization with SearchUnifyFRAG^TM

September 23, 2024

Explore how fine-tuning LLMs for specialized support domains compares to contextualizing LLM-powered conversations with SearchUnifyGPT™. This blog dives into the benefits of each approach and shows how SearchUnifyGPT™ delivers personalized, efficient support experiences without the complexity of extensive fine-tuning, unlocking the true potential of LLMs in customer support.