Last Updated: November 26, 2025Are your customers lost in a maze of support options? Frustrated by long wait times and unhelpful chatbots? SearchUnify’s Agentic Self-Service Hub is the solution.
Powered by GenAI and an Intelligent Front Door (IFD), our platform leverages autonomous agents, NLP, and ML to create a truly intelligent self-service experience. It dynamically routes queries to the optimal channel:
- Conversational AI Chatbot: For instant answers to common questions.
- Contextual Knowledge Base: Surfacing personalized articles and FAQs using a dynamic knowledge graph.
- Guided Case Creation: Enabling seamless handoffs to live agents with complete context.
The outcome? Happier customers, reduced ticket volumes, and empowered agents.
Experience the future of intelligent support with SearchUnify’s Agentic Self-Service Hub.
