Inside the SearchUnify Contextual Relevance Engine (SCORE)

Episode 1 : Intelligent Reranking – Finding What Others Miss

In this episode, we explore Intelligent Reranking, a feature that elevates search results through deep semantic analysis. Unlike traditional keyword-based ranking, SearchUnify’s SCORE framework evaluates each result for semantic relevance. This ensures the most valuable information appears at the top, providing accurate, context-rich insights. Taranjeet Singh, Head of AI explains how the SCORE framework uses Semantic Similarity Scores to enhance your search experience across support tickets, knowledge bases, and community content by prioritizing results that match your intent—not just your keywords.