Last Updated: November 26, 2025Today, most organizations are flooded with copious data of various types and sizes. But isn’t it futile if the end-users are served static, irrelevant, and potentially outdated information in the time of need? That is where a proactive, knowledge-first approach can save the day.
The knowledge-first model emphasizes capturing and leveraging enterprise knowledge to ensure that the right information reaches the right audience at the right time. This way, support mavens perform at full throttle as they save themselves from the hassle of reinventing the wheel. As an added advantage, the CSAT score also shoots up.
But transitioning from a reactive, case-first approach to a proactive, knowledge-first approach is often easier said than done. Watch this video to unveil the mystery of making this switch a breeze.
