Last Updated: November 26, 2025Constantly evolving customer expectations demonstrate the need for advanced support methodologies within the organizations. Despite that, most still depend on a traditional tiered support model that lets customers slog until the agents are done with ping-ponging the ticket to the next-tiered agent. Frustrating, isn’t it?
This brings up a crucial question – Is there a better modus operandi to combat a fair share of challenges of modern service desk? Enter Intelligent Swarming (IS). This video takes a closer look at how Intelligent Agent Swarming can help make your customer service future-ready.
