Accela’s Journey to Achieving 99% Support Cost Savings with SearchUnify

Accela Wins Stevie Award with SearchUnify’s Cognitive Search Platform

Accela, a leader in government technology, partnered with SearchUnify to transform their customer service. See how SearchUnify’s platform helped Accela achieve:

• 63% Increase in Self-Service Resolution Rate
• 37% Search Conversion Rate
• 44% Increase in Knowledge Creation

This video showcases the challenges Accela faced and how SearchUnify’s cognitive search and support platform empowered them to deliver a best-in-class customer experience.