Patricia Lughezzani
Founder, PL Support Solutions &
Executive Advisor,
Grazitti Interactive
Season 1 of The Customer Service Show highlights the importance of premium support, effective implementation, pricing strategies, and key metrics for success measurement.
The series features Patricia Lughezzani, a visionary professional with a distinguished career in building and optimizing customer support, renewal sales, and technical services. As the founder of PL Support Solutions, Patricia shares expert strategies for driving growth and customer retention through support optimization.
Key Takeaways:
- Premium support adds critical value for enterprise clients.
- Scalable solutions require effective automation.
- Paid services improve cost management and staff retention.
- Revenue-focused support models empower leadership.
Key Takeaways:
- Focus on quantifiable features and outcome-based goals.
- Offer tiered services to provide differentiated value.
- Maintain strict accountability for premium retention.
- Prioritize sales enablement and consistent client engagement.
Key Takeaways:
- Align pricing with market positioning and competitive data.
- Factor in cost structures and margin targets.
- Plan for scalable support capacity.
- Secure executive alignment on service delivery.
Key Takeaways:
- Identify internal partners and define engagement levels.
- Communicate early and frequently with stakeholders.
- Build new cross-functional relationships to unlock opportunities.
- Establish clear ownership of the support pipeline post-launch.
Key Takeaways:
- Define premium support as a dedicated profit center.
- Conduct annual planning for support-related sales.
- Automate sales processes to streamline operations.
- Review financial performance to adapt to results.
Key Takeaways:
- Align support strategy with existing IT infrastructure.
- Develop a forward-looking, multi-year technology roadmap.
- Use premium experience data to secure funding.
- Commit to continuous technical innovation.
Key Takeaways:
- Apply tactical advice to common support leadership challenges.
- Navigate complex customer dynamics with proven strategies.
- Prepare for emerging trends in the support industry.
Want to Know More About Launching Premium Support for Your Enterprise? Ask Patricia!
Patricia Lughezzani
Founder, PL Support Solutions
& Executive Advisor,
Grazitti Interactive
& Executive Advisor,
Grazitti Interactive
Begin your AI Transformation
Experience AI in Action to discover how our AI agents streamline complex workflows effortlessly.
Every business requirement is unique-let’s discuss yours. Consult for tailored use cases and deep technical insights.
Ready to Elevate Your Customer & Employee Experiences? Let's Talk
Security & Privacy
