Premium Support
Season 1 of The Customer Service Show highlights the importance of premium support, effective implementation, pricing strategies, and key metrics for success measurement.
The series features Patricia Lughezzani, a visionary professional with a distinguished career in building and optimizing customer support, renewal sales, and technical services. As the founder of PL Support Solutions, Patricia shares expert strategies for driving growth and customer retention through support optimization.
Patricia Lughezzani
Founder, PL Support Solutions &
Executive Advisor,
Grazitti Interactive
Generative AI in Customer Support
This season explores the integration of Generative AI within customer support, investigating its potential and highlighting real-world achievements. The episodes reveal the latest developments influencing the industry and provide a strategic framework for adoption. Patricia Lughezzani returns to share her expertise on how GenAI optimizes support organizations, facilitates growth, and enhances customer retention.Patricia Lughezzani
Founder, PL Support Solutions &
Executive Advisor,
Grazitti Interactive
Agentic AI in Customer Support
Season 3 explores the transformative world of Agentic AI and its role in reshaping support experiences across industries. From breakthrough innovations to real-world impact, the episodes examine how autonomous AI agents redefine the customer journey. This season features insights from Patricia Lughezzani, founder of PL Support Solutions, and Divanshi Arora, Principal Customer Success Manager at SearchUnify, who discuss the intersection of strategic innovation and transformative support technologies.
Patricia Lughezzani
& Executive Advisor,
Grazitti Interactive
Divanshi Arora
Manager,
SearchUnify
The Customer Service Show - Who is it For?
Customer Support Professionals
Tech Enthusiasts
Anyone Curious About the Future of Customer Service
Improve Your Self-service & Support Operations with Enterprise Consulting Services
Patricia Lughezzani
& Executive Advisor,
Grazitti Interactive
Divanshi Arora
Manager,
SearchUnify
Want to Know More About Launching Premium Support for Your Enterprise? Ask Patricia!
Patricia Lughezzani
& Executive Advisor,
Grazitti Interactive
Divanshi Arora
Manager,
SearchUnify
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Frequently Asked Questions
The Customer Service Show, a SearchUnify vodcast series, explores the dynamic landscape of customer support and service. Featuring expert discussions and actionable strategies, the show helps organizations elevate customer experience (CX) with cutting-edge technologies, including generative AI.
We feature customer support leaders, AI practitioners, and industry experts sharing their insights and experiences. Notable guests include Patricia Lughezzani, Founder of PL Support Solutions, and other prominent figures in customer service and enterprise support.
The show covers a wide spectrum of topics relevant to modern support organizations, including AI in customer support, generative AI for enterprise support, self-service optimization, employee experience, support portal design, and emerging CX trends.
Episodes are available on the SearchUnify website. Subscribe to our YouTube Channel to be notified and also subscribe to our channel on your preferred podcast platform (link to all platforms here).
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