Discover how TechnologyOne, Australia’s largest enterprise SaaS company, revolutionized customer and agent experiences while elevating self-service experience.

The company observed a few challenges faced by their users: limited content findability and irrelevant results due to limited search intent processing.

In light of this, TechnologyOne decided to opt for SearchUnify, an Enterprise Agentic Platform, to overcome the challenges.

Key Takeaways

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25% growth in customer base

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Nearly 75% self-service resolution

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22% Drop in daily average for Searches with no clicks

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