Engineering Agentic Customer Support
Delivering High-Stakes Enterprise Excellence
March 13-14, 2026
ITC Grand Chola, Chennai, India
Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search
The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid®5+ Years as a Consistent Leader.
SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment
According to Gartner®, “By 2026, 50% of customer service and support organizations will have implemented GenAI-driven VAs for agent assistance/customer-facing tasks.”
However, challenges like limited context, inaccuracy, and insufficient insights often deter businesses from fully leveraging these technologies. Accela, a leading US Enterprise, faced similar issues.
This is where SUVA made a transformative impact. As a leading federated, information retrieval-augmented chatbot, it optimized performance through intelligent search, fine-tuned prompting, and a built-in analytics dashboard, resulting in: 99.7% Support Cost Savings per User Interaction
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“Your willingness to adapt and refine AVA, based on user input, has played a crucial role in ensuring its usability and effectiveness. The impact of your work extends far beyond the technical realm; it directly contributes to the efficiency, productivity, and overall success of our organization. With the support bot you've developed, we are better equipped to serve our customers, streamline processes, and achieve our goals.”
Key Takeaways:
99.7% Reduction in Support Costs
89% Surge in User Satisfaction
100% Improvement in Response Performance
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