SearchUnify Blogs: CX & Support Insights

From Text Boxes to the Rise of Conversational AI

Explore evolution of search user interface design beyond the text boxes and how they enhanced user experience.

Driving Business Value Through Intelligent Knowledge Management

Explore how KM cycles create, curate, optimize, and unlock efficiency, innovation, and ROI enterprise-wide.

Mastering Knowledge Discovery: The Key to Transforming Customer Support in 2025

Discover how mastering knowledge discovery can revolutionize customer support in 2025, driving efficiency, satisfaction,…

What Does the Llama 3.3 Release Mean for the Customer Support Industry?

Discover how Meta's Llama 3.3 enhances multilingual support, improves efficiency, and reduces costs in customer sup…

How to Convert Your Customer Support Agents into Knowledge Workers?

Discover how AI-driven tools enable agents to capture, curate, and create knowledge for faster, smarter support.

How Knowledge Management Transforms Enterprise Teams

Explore how KM drives impact across support, sales, product, and R&D with smarter content workflows.

Driving Agent Engagement and Participation with Gamification

Discover how leaderboards, badges, challenges, and rewards increase participation and performance.

2025 Customer Support Playbook: Top 7 Trends to Watch

Explore the seven key support trends AI agents, proactive care, self-service, and more for 2025.

From GenAI to Agentic AI: How Enterprise Search Landscape Is Evolving

Explore how enterprise search is advancing—from GenAI-powered answers to autonomous Agentic AI agents.

Is Agentic AI About to Disrupt the SaaS Industry?

Explore how Agentic AI is transforming the SaaS industry by solving challenges in scalability, customization, and ideati…

Smart Snippets vs Generative Answering: A Quick Guide

Explore when to use smart snippets and when to rely on generative answers—for best search results.

Best Practices for Crafting SEO-Optimized Knowledge Articles: Your Way to CX Excellence

Learn the best practices for writing SEO-optimized knowledge articles that result in exceptional customer support and se…

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

Blogs