SearchUnify Blogs: CX & Support Insights

Tips to Balance Automation and Personalization in Customer Support

Learn common pitfalls over‑automation, over‑personalization and best practices for hybrid support.

What Are Agentic Workflows? A 2025 Guide for Enterprises

Discover the power of agentic workflows in transforming enterprise operations. Learn how they streamline processes, boos…

A Deep Dive into Communication Between AI Agents

Discover how AI agents communicate using APIs, ACLs, and NLP to enhance automation, decision-making, and customer experi…

Best AI-Powered Enterprise Search Solutions in Unlocking Your Data’s Potential

Explore leading platforms like Glean, Coveo, Lucidworks & SearchUnify—key features, use cases, and value.

The Risks of Blind Trust in AI Chatbots: a Google AI Chatbot’s Dark Response

Learn why automation bias leads users to over-trust chatbots and how guardrails and oversight prevent harm.

Top LLMs to Supercharge Enterprise Customer Support

Explore Cohere, Mistral, DeepSeek, and how SearchUnify makes integration seamless.

Why Content Health Analysis Is the Backbone of Knowledge Management

Learn how content health audits reduce duplication, boost accuracy, and drive KB trust and productivity.

Decoding Customer Sentiment with LLMs and Graphs

Explore how Agent Helper combines LLMs and graph-based technologies to revolutionize sentiment analysis, offering real-t…

Best Practices for User-Centric Enterprise Search

Explore proven best practices to create enterprise search solutions that drive productivity, improve knowledge discovery…

2025 Conversational AI Trends for Digital Interactions

Discover top conversational AI trends that can redefine the customer support in 2025 and beyond.

Fine‑Tuning Responses: When to Expand, Summarize or Rephrase

Learn when to use expansion for detail, summarization for brevity, or rephrasing for clarity.

AI Leap in Customer Support: Opportunities & Challenges

Explore data fragmentation, integration hurdles, ROI pitfalls, and proactive strategies for AI success.

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

Blogs