SearchUnify Blogs: CX & Support Insights

Build vs. Buy Enterprise AI Search: Choosing the Best Fit for Your Business

Explore key factors including cost, time, features, scalability, compliance, and support—for choosing AI search.

Exploring Tacit, Explicit and Implicit Knowledge

Learn what tacit, explicit, and implicit knowledge are and how to capture each in your organization.

What Is Agentic AI? From Definitions to Applications

Discover what Agentic AI is, how it works, and real use cases that drive enterprise innovation.

Maximizing Support Cost Efficiency with Conversational AI Analytics

Learn how conversational AI analytics uncover issues, streamline workflows, and reduce support costs.

What Are AI Agents? Capabilities in Customer Support

Discover the different types of AI agents and their capabilities in customer support. Read more!

Self‑Serve Content Creation in B2B SaaS Support

Learn strategies for breaking silos, streamlining workflows, and enhancing CX with self‑serve content.

Fortifying Enterprise Security with Robust AI Measures

Read about robust measures for threat mitigation—secure architecture, monitoring, and proactive incident prevention.

Enterprise Search Analytics: The Key to Smarter Support

Learn how search analytics reveals content gaps, boosts self-service, and drives ROI in support hubs.

Data-Driven Agent Support: Why Analytics Is Your Secret Weapon

Learn how analytics empower AI agents to boost efficiency, accuracy, and proactive decision-making.

Shaping Global Support Excellence: How Agentic AI is Leading the Charge at Support (re)Focus 2025

Discover how Agentic AI is redefining global support workflows with autonomy, precision, and real-time innovation.

Revolutionizing Customer Support: The ROI of Agentic AI Solutions

Learn how autonomous AI agents cut costs, boost efficiency, and maximize ROI in support operations.

Is Your Business Falling for Agent Washing in the AI Agent Boom

Learn to spot genuine AI agents versus hype and ensure real autonomy, adaptability, and ROI.

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

Blogs