SearchUnify Blogs: CX & Support Insights

Leverage AI Across the Entire Customer Journey

Discover how AI improves onboarding, engagement, and long-term retention

Key Lessons from the ASP Conference on Support Evolution

Explore how AI and evolving expectations are redefining the support experience

What’s New in Colubridae ’19: Security, UX & More

Explore the powerful updates that strengthen platform usability and appeal

6 Key Steps to Boost Agent Efficiency in Salesforce

Unlock productivity with smarter tools, workflows, and AI in Service Cloud

5 Ways to Increase Case Deflection on Salesforce

Discover proven tactics to reduce support tickets and empower self-service

3 Steps to Begin Your Support Transformation Journey

Discover how to start support transformation with AI-powered tools

6 Ways to Prevent Bot Rot and Keep Your Chatbots Sharp

Follow smart practices to keep your chatbot accurate, relevant, and helpful

Demystify KCS With Our Comprehensible E-Book

If you are working towards reducing support costs and increasing CSAT, while making your support agent's lives easi…

8 Essentials to Consider Before Adopting a Chatbot

Get expert guidance to select the right chatbot for enterprise success

How Chatbots Are Elevating Customer Service Experiences

Explore the benefits of conversational AI in boosting support outcomes

5 Ways Intelligent Search Enhances User Experience

It’s for a given that better user experience leads to higher satisfaction, right? Here we share 5 ways to optimize UX an…

Unpacking the Latest Mamba Release

A deep-dive into SearchUnify's 3rd and largest release, Mamba. SearchUnify now supports platforms like Dynamics 365…

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

Blogs