SearchUnify Blogs: CX & Support Insights

Fix 5 Search Frustrations on Your Salesforce Community

Discover common user frustrations and how to deliver better search experiences

6 Proven Hacks Boost Agent Productivity

Explore smart strategies to supercharge agent performance and case resolution speed

Debunk 5 Self‑Service Myths Holding You Back

Learn the truth behind common misconceptions and how to improve self-service and support ROI

How to Simplify User Journeys with Faceted Search

Discover how faceted search improves UX with navigation that enhances discovery and reduces friction

3 Reasons to Join Our Webinar on Cognitive Search

Learn how AI-powered search drives smarter self-service and better support outcomes

How to Make Enterprise Search Smarter with ML

See how machine learning delivers contextual, personalized, and accurate search results

3 Self-Help Portal Challenges You Must Solve Today

Learn how AI can help you overcome key challenges in self-help portals that affect UX

3 AI Add‑Ons to Supercharge Enterprise Search

Explore how advanced AI tools enhance relevance, speed, and personalization

SearchUnify Joins Forrester Wave for Cognitive Search

Discover how we earned our place as the youngest vendor in Forrester's evaluation

Highlights from Our TSW San Diego Session with Idaptive

Key takeaways on using cognitive search to transform enterprise support

6 Best Practices to Master SaaS Onboarding

Explore onboarding strategies that improve retention and user satisfaction

6 Ways to Leverage Intranets for Better Onboarding

Learn how intranet tools simplify onboarding and speed up new hire success

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

Blogs