SearchUnify Blogs: CX & Support Insights

Unlock Key Insights from Dreamforce ’19

Recap the most valuable takeaways and strategies shared at Dreamforce ’19

Maximize Your Dreamforce ’19 Experience

Get actionable guidance on planning, networking, and learning at Dreamforce ’19

Master the 3 Pillars of Effective Support Interactions

Learn proven strategies to deliver empathetic, efficient, and solution-driven support

How to Accelerate Digital Self-Service with Mamba 20

Explore how Mamba 20 powers smarter self-service with unified insights & automation

TSW Vegas: 3 Ways to Maximize Learning & Networking

Unlock simple strategies to turn TSW Vegas into a high-ROI experience

6 Tips to Deliver Smarter Customer Service

Learn actionable ways to boost CX, deflect cases, and delight users

Inside Our Webinar on AI-Powered Self-Service Support

Learn how AI-driven search is reshaping self-service experiences

7 Proven Strategies to Reduce Agent Turnover

Explore key retention tactics to keep agents happy, engaged, and productive

3 Customer Expectations You Can’t Afford to Miss

Learn what modern customers expect and how to consistently exceed them

7 Proven Metrics to Enhance Your Support Strategy

Discover key ways to measure and enhance your customer service performance

How to Measure the True Impact of Self-Service Support

Discover how to leverage KPIs and insights to improve self-service performance and ROI

4 Proven Ways AI Can Elevate Customer Experience

Learn how AI enables personalization, speed, and proactive support at scale

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

Blogs