SearchUnify Blogs: CX & Support Insights

6 Ways Cognitive Search Elevates B2B E‑Commerce

See how intelligent search simplifies and improves B2B buying journeys

7 Ways to Future-Proof Your Knowledge Management Strategy

Here’s how to future-proof your knowledge management strategy with agentic AI, user feedback, and scalable KM solutions …

Why you need Real-Time Search Analytics to Support Strategy

Discover how live search insights pinpoint support blind spots and accelerate CX fixes

5 Strategies to Boost Your Online Community Engagement

Learn how targeted tactics foster collaboration, reduce noise, and spark consistent activity

Preflight Checklist for Successful Self‑Service

Explore the essential systems, metrics, and strategy elements needed for self‑service to scale

How to Level Up Customer Service with Knowledge Management

Learn how a structured knowledge base empowers agents, reduces escalations, and speeds up resolutions

How to Maximise SharePoint ROI with Cognitive Search

Discover how AI-powered search drives content discoverability, user engagement, and adoption in SharePoint

5 Effective Ways to Manage Your Remote Contact Center Workforce

In the current times, the organizations are working remotely with their teams. Ensuring that the employee-productivity a…

6 Merchandising Ideas to Boost E-Commerce Conversions

Explore tactics like dynamic bundling, trending items & personalization to lift average basket value

6 Ways to Future‑Proof Your Customer Service Strategy

Learn how integrating AI, automation, and analytics readies support for evolving customer expectations

Sneak Peek: AI-Enabled KM & Support Webinar Highlights

Discover how cognitive KM tools—from auto-tagging to smart recommendations—can streamline CX and ops

7 Ways Cognitive Tech Lowers Customer Effort Score

Learn how AI-driven search removes friction and simplifying CX journeys

Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Blogs