SearchUnify Blogs: CX & Support Insights

5 Pillars of Customer Service for Business Resilience

Discover key strategies to build a modern, future-ready support experience

Why Escalation Prediction Is a Support Game-Changer

Learn how predicting escalations early improves CX and agent efficiency

Mamba ’21: Powering UX & Insights with Augmented Intelligence

Explore Mamba 21’s upgrades for faster, smarter & more connected support

8 Essential CX Metrics to Measure Customer Self-Service Success

Businesses often struggle to evaluate their self-service channels. But how do you fix that? With the help of these cruci…

6 Ways to Boost Conversions with AI-Powered Search

Use AI-driven insights to improve product discovery & increase revenue

How AI Powers a Truly Connected Customer Experience

Explore how AI unifies channels and personalizes support at every step

How to Measure & Improve Case Deflection in Support

Find out the right metrics and tools to drive effective case deflection

How to Build Rich Snippets for a Superior Search Experience

Learn how optimized snippets improve findability and user satisfaction

Redefining Escalation Management with AI & Cognitive Tech

Learn how smarter technology predicts escalations and improves support outcomes.

Why you need Real-Time Search Analytics to Support Strategy

Discover how live search insights pinpoint support blind spots and accelerate CX fixes

How to Improve AHT Without Hurting CSAT

Learn strategies to resolve queries faster without sacrificing support quality

Rise of Unsupervised Learning Chatbot Models

Explore why unsupervised learning is powering the next-gen chatbot evolution

Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Blogs