SearchUnify Blogs: CX & Support Insights

How Real-Time Intent Analysis Enhances CX

Use real-time insights to deliver hyper-relevant customer support

4 Smart Practices to Reduce Escalations & Support Costs

Discover proactive strategies to control ticket volume and improve ROI

How KCS Reduces Time-to-Value, Onboarding Time & Customer Effort

Speed up value delivery with streamlined knowledge practices

Zendesk + SearchUnify: A Duo for Elevated Support Outcomes

Discover how this integration transforms CX and agent productivity

Major Roadblocks to Chatbot Success and How to Solve Them

Tackle key challenges faced by AI chatbots and learn ways to improve their performance.

Content Findability: The Key to Better EX & CSAT

Learn how improving access to content enhances service outcomes

Evolve Your Online Community Beyond Support Forums

Transform communities into strategic assets that drive engagement

3 Ways KCS Enhances Your Support Outcomes

Improve efficiency, deflection, and CX with knowledge-centered support

Agile Knowledge Management: Why and How to Adopt It

Embrace agility in KM to improve responsiveness and collaboration

9 Factors That Improve Content Health and Performance

Audit and enhance your content to drive search and CX success

Turn Customer Service Into a Profit Center

Learn how to boost revenue and long-term value by reimagining your support team’s role

Understanding the Why & How of Customer Experience ROI

Learn why CX delivers value—and how to measure returns effectively

Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Blogs