Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search
The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid®5+ Years as a Consistent Leader.
SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment
How Tech Silos Hurt AX and Support ROI
Break down data barriers to boost agent experience and performance
Improve Content Findability with Semantic Annotations
Add contextual meaning to your content with semantic annotations for better search accuracy
How KCS and Self-Service Drive AX and CX
Align knowledge sharing with self-service to enhance experiences
5 Customer Success KPIs to Measure Customer Relations’ Impact
Track key metrics to strengthen customer relationships and outcomes
How a Strong Knowledge Base Transforms Support
Learn how centralized knowledge improves support speed and accuracy
How Intelligent Case Assignment Boosts CX & Productivity
Go beyond round-robin to drive faster resolutions and better CX with intelligent case assignment
6 Factors to Decide Whether to Build or Buy a Chatbot
A practical guide to help you make the right chatbot investment
A Step-by-Step Guide to Customer Service ROI
Measure and prove the value of your support function effectively
4 Ways Real-Time Insights Improve Customer Service
Leverage smart apps to boost responsiveness and service quality
Cognitive Tech for Faster Agent Onboarding
Speed up the onboarding process and boost efficiency with cognitive technology
5 Ways to Measure Chatbot Success in Support
Track performance, resolution quality, and CX with key metrics
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