SearchUnify Blogs: CX & Support Insights

TTR + Cognitive Tech: A Recipe for CX Success

Reduce resolution times and improve customer journeys with AI

4 Ways to Capture Tacit Knowledge in your organization

Make implicit know-how explicit with structured documentation

5 Pro Tips for Delivering Exceptional B2B Customer Service

Find out strategies to create consistent, reliable experiences that retain B2B customers

4 Shackles That Hinder Successful Proactive Support Models

Identify and remove key blockers to scale proactive customer support

How Cognitive Technology Replaces Traditional Ticket Routing

Leverage Cognitive tech to boost speed, accuracy, & satisfaction with intelligent routing

Use AI Bots to Boost Agent Productivity

Reduce burnout by automating tasks and enabling smarter workflows

3 Ways Cognitive Tech Helps Support Teams Meet SLAs

Discover how cognitive technology improves SLA adherence and operational efficiency

4 Ways Support Teams Drive Upselling & Cross-Selling

Learn how support agents can unlock new revenue opportunities

Supercharge Enterprise Search with Content Lifecycle Management

Learn how CLM boosts content relevance and search accuracy

How Bluebeam Improved Community Experience

Explore their journey to 62% case deflection using smarter support

NLQA: The Brain Behind Fast Chatbot Responses

Understand how NLQA powers instant, context-rich chatbot replies

5 Ways Cognitive Technology Eliminates Zero-Result Pages in Search

Improve content discoverability with cognitive search intelligence

Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Blogs