Transform Training with Self-Service Learning

Transform Training with Self-Service Learning

Empower learners with flexible and scalable digital learning models

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Colubridae’21: Enhancing Usability, Intent Optimization & more

Colubridae’21: Enhancing Usability, Intent Optimization & more

Key updates in usability, chatbot design, intent optimization, and many more.

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Stemming & Lemmatization in supercharging contextual information retrieval

Stemming & Lemmatization in supercharging contextual information retrieval

Improve context and accuracy of the enterprise search results with linguistic techniques

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Dynamic Decision Trees for Contextual Chatbot Interactions

Dynamic Decision Trees for Contextual Chatbot Interactions

Learn how to enable contextual, real-time chatbot responses using branching logic

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Why Search Intent Matters in Enterprise Search

Why Search Intent Matters in Enterprise Search

Understand the role of search intent in maintaining the relevance equilibrium

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Paradigm Shift in Linking Articles: Reference vs. Resolution

Paradigm Shift in Linking Articles: Reference vs. Resolution

Learn how shifting the article strategy enhances support outcomes

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5-Step Strategy to Justify AI in Customer Service

5-Step Strategy to Justify AI in Customer Service

Create a persuasive business case for AI implementation in support

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No More Tier Fear: Boost Intelligent Swarming with Cognitive Tech

No More Tier Fear: Boost Intelligent Swarming with Cognitive Tech

Use cognitive technology to enable faster resolutions through swarming

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6 Ways to Align Support & Product Teams Effectively

6 Ways to Align Support & Product Teams Effectively

Build better roadmaps by syncing insights across key departments

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How Customer Success Is Revolutionizing KCS

How Customer Success Is Revolutionizing KCS

Elevate KCS by aligning it with long-term success goals

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Delivering Next-Gen CX with Salesforce + SearchUnify

Delivering Next-Gen CX with Salesforce + SearchUnify

Discover how this integration drives seamless and intelligent support

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5 Ways to Enhance Proactive Support with Chatbots

5 Ways to Enhance Proactive Support with Chatbots

Use intelligent chatbots to deliver faster, smarter customer support

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