SearchUnify Blogs: CX & Support Insights

Agent Effort Score: Cognitive Spotlight on Agent Experience

Discover how measuring effort improves both agent performance and CX

Intelligent Chatbots Reinventing Cybersecurity with Virtual Guards

How virtual AI watchguards strengthen modern cybersecurity defenses

Scale Customer Success with Cognitive Technology

Unlock proactive support and operational agility with smart technologies

Knowledge-First Model: The Key to Proactive Support

Explore how a knowledge-first approach transforms customer experiences

Hitting the Agent Engagement Sweet Spot with Cognitive Technology

Use cognitive tech to balance workloads, productivity, and satisfaction

Delivering Harmonized Customer Experience

Create unified, seamless support journeys across all touchpoints

From Reactive to Proactive: Revamp with Knowledge-First

Learn how a knowledge-first mindset reshapes support organizations

How Cognitive Tech Is Transforming Cybersecurity

Discover how AI and ML tools enhance detection and response efforts

5 KCS Metrics to Streamline Agent Workflows

Track what matters to improve productivity and reduce agent burnout

Create a Robust Knowledge Management Strategy

Build a future-proof KM framework to drive enterprise-wide success

5 Ways to Recalibrate Ticket Escalation Strategy

Learn quick fixes to reduce escalations and enhance team efficiency

Why Cognitive Search Is Crucial for Enterprise Teams

See how AI-powered search drives collaboration and decision-making

Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Blogs