SearchUnify Blogs: CX & Support Insights

Technology Trends Shaping Customer Support in 2022

See which tools and innovations are driving the evolution of support this year

Data Annotation: The Backbone of AI/ML Algorithms

Discover the role of accurate data labeling in powering reliable AI outcomes

Query Ingestion: Fueling Next-Gen Cognitive Search Engines

Learn how ingesting and analyzing queries enhances relevance and accuracy

9 Challenges Facing Modern Support Organizations

Explore the hurdles that hinder support teams and how to overcome them

How Cognitive Tech Empowers Globally Distributed Teams

Discover how AI boosts productivity and collaboration across time zones

Customer Success: Beyond Traditional Customer Support

Learn how CS drives long-term loyalty and proactive engagement

3 Easy Ways to Make the Most of TSW Las Vegas 2021

Quick tips to maximize your experience at the premier support event

Automation & Cognitive Tech in Support: Myth vs. Reality

Bust common misconceptions around AI automation in customer service

Human Agents & Chatbots: The Yin-Yang of Stellar CX

Discover how hybrid support models elevate customer experiences

Boost Content Findability with OOTB Native Connectivity

See how built-in connectors enhance discoverability and search relevance

How Customer Expansion Strategy Fuels Business Growth

Learn how to grow revenue through upselling, cross-selling & renewals

How Cognitive Tech Is Transforming Employee Learning

Explore AI-powered personalization for training, onboarding, and growth

Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Blogs