SearchUnify Blogs: CX & Support Insights

5 Ways Cognitive Tech Sets Up a Knowledge Shop in Joomla

Discover how AI-powered search enhances knowledge delivery on Joomla websites

Cognitive Tech in Higher Ed: A Cure for eLearning Woes

See how intelligent platforms solve scalability, personalization, and content gaps

Empowering Students with eLearning via Cognitive Technology

Learn how AI and search enhance student experiences, access, and performance

How SearchUnify Makes Life Easier for Salesforce Console Users

Explore productivity tools and integrations that simplify agent workflows in SFDC

Waltzing into 2022 with a New Outlook on Service Metrics

Rethink your CX measurement strategy with actionable, modern service KPIs

6 Chatbot Trends That’ll Take 2022 by Storm

The emergence of conversational AI has transformed the way customers interact with brands. This blog reveals 6 chatbot t…

Communities of the Future: 5 Trends That Will Shape 2022 & Beyond

Explore how online communities are evolving with AI, data, and personalization

5 Customer Success Trends to Watch in 2022

Learn how CS teams are evolving with predictive insights, automation & CX focus

Top 5 Knowledge Management Trends for 2022

Discover how AI, automation & self-service are redefining KM in 2022

Expedite your journey to Proactive Support with Intelligent Swarming

Learn how intelligent swarming helps eliminate delays and escalations in support

Mamba’22: Step into the Proactive Era of Real AI Support

Explore new-age AI innovations driving smarter, predictive customer support

Developing an Effective Escalation Prediction Model

Understand how AI models can predict escalations and improve CX outcomes

Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Blogs