SearchUnify Blogs: CX & Support Insights

How to Measure the Efficacy of Your Sentiment Analysis Model

Customer sentiment analysis is the perfect way to understand how consumers perceive your brand. Wondering how to measure…

NLP: The Proverbial Cherry on Top of Your Customer Service Cake

See how NLP enhances search, self-service & personalization in support workflows

4 Reasons to Zero In on Support Success with Support ReFocus 2022

Discover how the event helps redefine support goals, strategy, and innovation

Agent Experience & Cognitive Tech: Pillars of Great CX

Learn how empowering agents with cognitive tools leads to better customer outcomes

Mamba ’23: Ringing in the ML Force to Bring Possibilities Galore

Explore the AI & ML breakthroughs unveiled at Mamba ’23 for smarter enterprises

Decode the Voice of the Customers with Sentiment Analysis

Sentiment analysis is the gold standard to make any business grow. Explore why, how, and the best tool to do so in this …

How Cognitive Technology Uplifts the Customer Effort Score

See how AI-powered tools reduce friction and elevate customer satisfaction

Semantic Search: The Key to Traverse Big Data & Produce Relevant Results Faster

Semantic models help search engines to understand natural language & user intent. Read on to know how these algorithms d…

3 Reasons Why Attending TSIA World Envision Is Worth Your While

From insights to innovation, why this event is a game-changer for support leaders

Natural Language Search: A Groundbreaking Formula to Uplift Search

Discover how NLS improves precision, context, and user satisfaction across platforms

How to Use Search Analytics to Augment Your Content Strategy

Leverage real-time insights from search data to optimize content and deflection

Premium Support: The Reckoning Force Behind Stellar CX

Explore how advanced support tiers enhance customer loyalty, trust, and outcomes

Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

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