SearchUnify Blogs: CX & Support Insights

Top 5 Knowledge Management Trends to Follow in 2023

From GenAI to contextual search, discover what’s reshaping KM success this year

5 Common Myths About Brand Communities—Busted!

Debunk widespread misconceptions and uncover the real value of online communities

Demystifying Contextual Query Embedding

How do machines decipher the context of queries? How do they generate results? With Query Embedding. This blog explains …

How Headless LMS & Cognitive Tech Improve Customer Experience

Discover how modular learning and intelligent tech deliver dynamic CX at scale

Top 5 Customer Support Trends Making Waves in 2023

See how automation, self-service, and data are redefining customer support success

Intelligent Case Routing: Your AI-powered Wingman For Support Teams

Intelligent case routing leverages AI and ML to route incoming tickets to the most appropriate support agent. Refer to t…

ChatGPT for Customer Service: Optimizing with Cognitive Tech

Enhance ChatGPT with enterprise context to improve accuracy and reduce escalations

Ace Case Prioritization Like a Pro with AI

Prioritizing the tickets is an absolute necessity but it has to be administered intelligently. Discover why and how in t…

SearchUnify + Insided: A Winning Formula to Ace Customer Success

Explore how this integration drives engagement, deflection & stronger communities

Things You Can and Cannot Do with ChatGPT

Uncover ChatGPT’s strengths and limitations for enterprise-level support use cases

5 Trends That Will Shape Customer Experience in 2023

Explore evolving CX priorities, from personalization to predictive support

4 Chatbot Trends That’ll Transform Your Business in 2023 & Beyond

See what’s next in chatbot evolution: LLMs, automation, emotion detection & more

Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

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