SearchUnify Blogs: CX & Support Insights

Building Premium Support Plans That Deliver Exceptional CX

Craft tailored support tiers that boost satisfaction, loyalty, and business impact

Leveraging Intelligent Chatbots to Convert Data Insights into Improved Customer Engagement and Retention

Are you tired of rudimentary bots delivering unsatisfactory responses to user queries? It’s time to leave them behind an…

Self-Service Rules… Most of the Time

Understand when self-service works—and when human support is still essential

How Large Language Models Elevate Named Entity Recognition for Customer Support Success

Large Language Models (LLMs) play a dynamic role in enhancing the precision and speed of Named Entity Recognition (NER) …

How Chatbots & LLMs Are Weaving the Future of Digital Experience

Explore how conversational AI and LLMs are transforming user engagement and CX

Driving Self-Service with Search Insights & Augmented Intelligence

See how analytics and AI-powered insights empower proactive self-service delivery

Escalations Are Costly: 5 Strategies to Tame Them

Prevent escalations with data-backed strategies and proactive support frameworks

Mastering the Art of Building Successful Customer Communities

Explore tips to foster engagement, drive retention, and grow brand loyalty

Reshaping the Future of Knowledge Management with LLMs

Learn how large language models are redefining KM workflows and self-service

How Omnichannel Customer Service Elevates Business Outcomes

Explore how seamless multichannel support drives loyalty, retention, and revenue

How Case Clustering Can Improve Customer Support Team’s Efficiency

Unleash the potential of case clustering in customer support. Read this blog to discover how it revolutionizes support o…

Transforming CX: Key Takeaways from the CSI Member Summit 2023

Learn expert-backed strategies to elevate customer experience and support outcomes

Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

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