Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search
The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid®5+ Years as a Consistent Leader.
SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment
5 Strategies to Prepare Your Support Team for Black Friday Rush
Five practical strategies to equip the customer support team for the holiday surge
A Glimpse into the Future of Customer Support: 2024 & Beyond
Discover emerging AI, automation, and self‑service trends reshaping support beyond 2024
Future‑Proofing CX with GenAI in 2024 and beyond
Explore how GenAI is transforming customer experiences now and into 2024+
Optimizing Chatbot Performance: The Power of Prompting and Temperature Control
Learn how SUVA (SearchUnify Virtual Assistant) leverages prompting and temperature-setting techniques to drive relevant,…
Community Trends to Keep on Your Radar for 2024 & Beyond
Explore key trends shaping online communities and member engagement in 2024 and beyond
A Culture of Starvation: Lessons from TSIA Envision 2023
Key insights from TSIA Envision 2023 on overcoming resource scarcity in service organizations
SearchUnify’s Knowbler: Your Compass in the Chaotic World of Customer Support
Learn how Knowbler's latest feature ‘new vs. known case analysis’ can transform your customer support game. Read this bl…
The Bottom Line of Escalations: Costly Consequences & Proactive Solutions
Uncover escalation cost drivers and proactive strategies to minimize impact
Chatbots Unleashed: Transforming Businesses with Conversational & Contextual AI
Discover how context-aware chatbots are elevating business automation and CX
6 Chatbot Trends to Watch Out for in 2024 & Beyond
From voice assistants to deeper NLU, spotlight on emerging 2024 chatbot innovations
The 5C Consideration Framework: Your Guide to LLM Implementation
Learn the “5C” framework—cost, capability, compliance, change, and culture—to deploy LLMs
New vs Known Case Analysis: Unlocking Proactive Support Excellence
Compare ‘new’ and ‘known’ cases to drive faster, proactive customer support outcomes
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