SearchUnify Blogs: CX & Support Insights

How to Elevate Your Knowledge Management Success: A Syntellis Case Study

Discover how Syntellis improved knowledge workflows and ROI with strategic KM enhancements.

Context Is Key: How BERT Improved Enterprise Search

BERT transforms traditional keyword-based searches to deliver contextual results, enhancing customer satisfaction and or…

Top 5 Search Relevance Metrics You Need to Know

Understand essential metrics—like DCG, F1, ERR—and how they measure search result quality.

Generative AI and LLMs: The Duo’s Epic Battle Against Data Privacy

Examine the privacy challenges of GenAI and LLMs, plus strategies for compliantly managing sensitive data.

How Reinforcement Learning Optimizes Search Relevance

Unlock the power of reinforcement learning in enterprise search. Learn how it enhances relevance and agent productivity …

The Rise of GenAI Virtual Assistants for Business Success

Do you often face support escalations when your chatbot fails to provide suitable solutions to your customers? Read more…

Master the Solve & Evolve Loop with LLM‑Driven Knowledge Management

Discover how LLM-powered tools streamline the Solve & Evolve loop for effective knowledge strategy.

GenAI in Customer Support: Overcome Pitfalls to Deliver Excellence

Learn how to implement GenAI responsibly to enhance CX, reduce errors, and improve agent performance.

The Role of the Agent Empowerment Index in Boosting Support Outcomes

Discover how measuring agent empowerment can elevate efficiency, morale, and customer success.

SearchUnify Ranked #1 in Enterprise Search Report

Learn why Info‑Tech’s SoftwareReviews placed SearchUnify ahead of peers in key performance metrics.

SearchUnify 2023: A Comprehensive Year in Review

From G2 Grid leadership to groundbreaking GenAI-powered solutions, explore SearchUnify's 2023 journey and anticipat…

The Impact of Machine Learning on Federated Search Relevance

Traditional federated search is only keyword-based, often leading to irrelevant results. Learn how ML is changing the en…

Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Blogs