SearchUnify Blogs: CX & Support Insights

SearchUnifyGPT Wins Silver Stevie for Transforming Customer Support

Celebrate how SearchUnifyGPT earned industry acclaim by revolutionizing agent workflows with AI.

Navigating the Data Security and Legal Landscape of LLM-Powered Agent Desktops

Explore the data security and legal challenges of LLM-powered agent desktops. Learn strategies for building a secure, pr…

Top 8 AI agents use cases

Discover eight key AI agent use cases, from support bots to logistics automation and their impact.

From Good to Great: How Accela Leveraged AI-Powered Search and Conversational AI to Achieve a 99.7% Self-Service Cost Saving

Accela saved 99.7% on self-service costs with AI-powered search and conversational AI. Discover how they did it and expl…

Holistic Knowledge Management with SearchUnify’s Knowbler

Discover how SearchUnify's Knowbler revolutionizes knowledge management with its AI-powered features, providing a holist…

Dreamforce 2024: Your Gateway to the AI-Powered Future of Business

Meet SearchUnify at Booth #1414, Dreamforce SF Sept 17-19. Discover GenAI-powered search, chatbots & agent tools redefin…

From Siloed to Streamlined: ABBYY’s AI-Powered Support Transformation Journey

SearchUnify and ABBYY won a Gold Stevie® Award in 2024 International Business Awards® for Elevating Customer Support and…

Top Customer Service KPIs for Unmatched Success

Dive into essential KPIs like FCR, resolution time, CES, retention—to elevate support performance.

Balancing Control and Cost: Custom GPT vs. Pre-Built Chatbots

Weigh the pros and cons of building a custom GPT chatbot vs using a pre-built solution like SUVA. Discover how to optimi…

GenAI: The Ultimate Support Agent Copilot for Excellence

Discover how GenAI empowers agents with case summaries, smart responses, and faster resolutions.

Using RAG in AI Chatbots: Best Practices to Follow

Learn how to build smarter chatbots with Retrieval-Augmented Generation (RAG). Discover best practices, overcome challen…

Emotional Footprint in Enterprise Search Vendor Selection

Explore how emotional impact metrics help enterprises select the right search vendor with confidence.

Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Blogs