SearchUnify Blogs: CX & Support Insights

Cultivating a Knowledge-Sharing Culture in the Workplace

Discover proven strategies: leadership, tools, workflows, and rewards—to break silos and boost collaboration.

Reducing Case Transfers for Better Agent & Customer Experience

Learn how minimizing transfers improves resolution speed, agent satisfaction, and customer loyalty.

AI in Customer Support: Is it Here to Take Your Job or Make It Better?

Explore how AI tools like SearchUnify's Agent Helper empower customer support agents, enhancing efficiency and deliverin…

Eliminating Silo Mentality to Build a Unified Team

Learn proven strategies: cross‑functional goals, shared tools, and leadership—from case studies.

Leverage Agentic AI For Enterprise Knowledge Management

See how SearchUnify Knowbler's Agentic AI slashes case resolution time 65%, boosts deflection, and auto-creates high-qua…

Building the Business Case for Advanced LLM Adoption in Technical Support: A Roadmap to ROI

Discover how adopting advanced LLMs in technical support can drive efficiency and deliver measurable ROI. This blog outl…

Capture Tacit Knowledge With Intelligent Knowledge Agents

Discover how AI-powered knowledge agents autonomously codify expert insights and improve support efficiency.

Design Strategies to Transform Your Support Portal into a Self-solve Engine

Discover proven strategies to design a support portal that acts as a self-solve engine, reducing support costs and enhan…

Crafting Personalized Support Experiences: Fine-tuning LLMs vs. Contextualization with SearchUnifyFRAG^TM

Explore fine-tuning LLMs vs. contextualizing with SearchUnifyFRAG™ for personalized support, offering efficiency without…

RAG Optimization: Metrics, & Tools for Enhanced LLMs Performance

RAG optimization is key to improving LLM accuracy and reliability. Discover essential evaluation metrics and frameworks …

Experience CX Redefined with Intelligent Knowledge Agents & GenAI at TSIA Envision 2024

Join us at TSIA Envision 2024 to explore how GenAI can revolutionize your customer experience. Meet SearchUnify and lear…

How Knowledge Sharing Culture Drives Customer Satisfaction

Discover why fostering shared knowledge empowers support teams and elevates customer experience.

Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Blogs