How Cognitive Technology Replaces Traditional Ticket Routing

One of the key findings from the Gartner Customer Experience Management Survey was that customers are more likely to renew a relationship if their interactions with a company are fast and easy. So, the burning question is, how do your agents prioritize support tickets or service requests efficiently? Cognitive technology is the answer to this question. This blog post points out the sheer limitations of the traditional ticket prioritization system and explains why it’s about time to jump on the cognitive bandwagon for effective ticket triaging. Read More