Last Updated: November 4, 2025Mountain View, CA | September 12, 2025 — SearchUnify, a leading Agentic AI platform, today announced its recognition as a Leader in G2’s Fall 2025 Enterprise Search Grid® Report. This marks the company’s 22nd consecutive quarter of being acknowledged as a leader, underscoring its unwavering commitment to innovation, customer success, and the future of support.
At the heart of this recognition lies SearchUnify’s Cognitive Search, the foundation of its Agentic AI Suite—a portfolio of intelligent applications that transform customer and agent experiences. By delivering contextually relevant insights in real time, Cognitive Search powers advanced use cases across the suite, including intelligent case routing, summarization, proactive agent assistance, complex case resolution, and conversational self-service.
“Our Agentic AI Suite is built on the belief that true AI transformation begins with search that understands context,” said Vishal Sharma, CTO, SearchUnify. “Cognitive Search is not just another product; it is the foundation that enables agentic AI applications to think, reason, and act in ways that directly improve customer and agent experiences.”
SearchUnify’s leadership in G2’s Relationship Index for Enterprise Search Software further validates its strength in customer satisfaction, ease of business, and alignment with product direction. Strong performance across metrics like Quality of Support (94%), Ease of Doing Business With (96%), and Likelihood to Recommend (91%) reflects the company’s ongoing dedication to solving real-world support challenges.
A Federated Search Solution that is a Perfect fit for Support Organizations. – Verified User
We have had an almost-seamless experience implementing SearchUnify into our operations and have been impressed by the customer service and speed at which the implementation team operate, respond and fix. – Tilly C, Lead Program Manager
With 22 consecutive quarters of recognition as a G2 Leader, SearchUnify continues to be the trusted partner for enterprises looking to leverage agentic AI and cognitive search to transform customer support, boost agent productivity, and create lasting business value.
About SearchUnify
SearchUnify is a leading Enterprise Agentic AI platform that redefines customer support and self-service by unifying enterprise knowledge, enabling contextual intelligence, and powering task-specific AI agents.
Built on a foundation of Cognitive Search, SearchUnifyFRAGTM (Federated Retrieval Augmented Generation), and real-time analytics, it delivers seamless, personalized experiences across support channels. With solutions like Cognitive Search, SUVA, Knowbler, Agent Helper, and Agentic AI Suite, SearchUnify helps global enterprises drive faster resolutions, reduce costs, and boost customer satisfaction.
