Last Updated: September 23, 2025Mountain View, CA | August 12, 2025 — SearchUnify, A leading Enterprise Agentic AI Platform, has been recognized as a Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report. This prestigious recognition reflects exceptional customer sentiment, with SearchUnify earning a +96 Net Emotional Footprint score and a CX score of 8.8/10, placing it among the top vendors in the category.
The Emotional Footprint Report captures feedback from real, verified end users, evaluating vendors across 25 key relationship dimensions—from product effectiveness and innovation to integrity and conflict resolution. SearchUnify Cognitive Search secured 100% scores in categories such as Respectful, Fair, Trustworthy, and Integrity, while excelling in metrics like Continually Improving, Helps Innovate, and Includes Product Enhancements.
“Being named a Champion validates our relentless focus on delivering business value through human-centric AI,” said Vishal Sharma, CTO, SearchUnify. “Our Agentic AI approach is redefining enterprise search—transforming it from a passive retrieval tool into an intelligent, action-oriented system that not only understands intent but autonomously acts for faster, more personalized support experiences.”
This recognition underscores SearchUnify’s commitment to building strong customer relationships, driving innovation, and consistently delivering high-value, trustworthy solutions in the enterprise search landscape.
About SearchUnify
SearchUnify is a leading Enterprise Agentic AI platform that redefines customer support and self-service by unifying enterprise knowledge, enabling contextual intelligence, and powering task-specific AI agents.
Built on a foundation of Cognitive Search, SearchUnifyFRAGTM (Federated Retrieval Augmented Generation), and real-time analytics, it delivers seamless, personalized experiences across support channels. With solutions like Cognitive Search, SUVA, Knowbler, Agent Helper, and Agentic AI Suite, SearchUnify helps global enterprises drive faster resolutions, reduce costs, and boost customer satisfaction.
