Last Updated: September 23, 2025Mountain View, CA | July 30, 2025 — SearchUnify, a leading Enterprise Agentic AI platform driving intelligent support experiences, proudly announces that SearchUnify Knowbler has been honored with the Bronze 2025 Stevie® Awards for Technology Excellence, under the category Artificial Intelligence – New Product of the Year.
The Stevie Awards, one of the world’s most prestigious business awards programs, recognize outstanding innovation and achievements in the tech industry across a wide range of categories. Knowbler was selected for its transformative impact on enterprise knowledge management by leveraging Agentic AI to drive a “Knowledge-First Culture”.
Knowbler stands out for its automation in knowledge article creation from resolved cases, enhancing KCS (Knowledge-Centered Service) adoption, and empowering support teams to capture, curate, and reuse knowledge more efficiently. With intelligent summarization, seamless CRM integrations, and advanced analytics, Knowbler has become an indispensable tool for enterprises striving to scale proactive support.
“Winning a Stevie® Award for Knowbler is a proud moment for all of us,” said Vishal Sharma, CTO at SearchUnify. “Support organizations often struggle with the inertia of tribal knowledge and inconsistent documentation. Knowbler was built to flip the paradigm—from reactive ticket resolution to proactive knowledge reuse. This recognition reinforces our belief in the power of Agentic AI to not only simplify workflows but to transform the very fabric of support operations.”
The 2025 Stevie Awards for Technology Excellence received thousands of nominations from organizations of all sizes across industries. Winners were selected by a panel of global experts based on innovation, impact, and usability.
About SearchUnify
SearchUnify is a leading Enterprise Agentic AI platform that redefines customer support and self-service by unifying enterprise knowledge, enabling contextual intelligence, and powering task-specific AI agents.
Built on a foundation of Cognitive Search, SearchUnifyFRAGTM (Federated Retrieval Augmented Generation), and real-time analytics, it delivers seamless, personalized experiences across support channels. With solutions like Cognitive Search, SUVA, Knowbler, Agent Helper, and Agentic AI Suite, SearchUnify helps global enterprises drive faster resolutions, reduce costs, and boost customer satisfaction.
